Employer Services Grant recipient profile

Shuttle service provides reliable connection for transit riders

Commuter Challenge, in partnership with federal, state and local governments, has awarded King and Snohomish County employers over $717,000 in grant funds to implement or enhance commute trip reduction projects in an effort to reduce thousands of commute trips each month. Local employers eligible for the grants are those affected by the state Commute Trip Reduction Law and other work sites that voluntarily comply with the law.

Employer: Harborview Medical Center
Location: Seattle
Project and Grant Award:
Commuter Shuttle Service – $30,000

Kate Knott, who works in the cardiology department at Harborview with Medic One, has found the shuttle service to be a great asset. It allows her to connect to the Sounder train station or downtown bus tunnel instead of driving from Auburn every day.

Hospital's mission:
Founded in 1877, Harborview Medical Center teaches the highest quality patient care while providing a broad spectrum of health services not only to King County residents, but also throughout Washington, Alaska, Montana, and Idaho. The facilities at Harborview house four centers of emphasis – trauma, burns, neuroscience, and HIV/AIDS – and dozens of other renowned programs.

Business issues:
An independent staff survey found that many employees were driving alone to work because there was no reliable connection between the medical center and stations for the Sounder train, ferry and downtown Seattle bus routes during the hours of their commute (early morning and late evening). Because of the late hours many of these employees work, walking from the nearest transit stop was not a practical solution. In addition, there is a significant wait list for single occupant vehicle staff parking because of the emphasis Harborview places on accessible and adequate parking for patients and their families. Building additional parking for employees is not an option.

Project description:
Harborview’s shuttle service provides commuters with connections every 15 minutes to the ferry, Sounder and downtown bus tunnel from 5 to 9:40 a.m. and from 3 to 9 p.m. Brochures were created explaining the shuttle service and its benefits for employees and were distributed in employee paycheck envelopes. In addition, all new employees are presented with shuttle and other commute option information during their initial orientation.

Benefits/Results:
The reliability and frequency of the shuttle service has allowed many of the faculty, staff, doctors and residents to leave their cars at home and utilize a variety of transit options for their commutes. Several doctors who work at both Harborview and the University of Washington have been able to take advantage of the shuttle service as well, allowing them more flexibility in traveling between the two institutions. The shuttle service has exceeded its original goal of reducing 1,000 trips per quarter, as it consistently eliminates approximately 900 roundtrips per month. The service has been so popular with employees, Harborview hopes to expand it to run during lunchtime or possibly all day, as well as add another stop in downtown Seattle.


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