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Management by Results Often when we talk about the benefits of telework and flexible schedules, we talk about the process of managing by results. But what exactly does that mean? Managing by results is a process where job performance is measured by outcomes and deliverables. Rather than judging an employee’s performance on whether or not he or she shows up for work at a specific time and is sitting at their desk for eight hours a day, managing by results allows managers to fairly evaluate employees regardless of whether they actually observe the work being accomplished or not. There are seven simple steps to follow when managing by results: Review current job tasks and responsibilities. Together with each employee, discuss and agree on these. Establish measurable outcomes and deliverables. Measurable outcomes focus on quantity, quality, time, cost, details, methods or steps required to complete a task. Specify who receives or monitors the outcomes and deliverables, and when interim checkpoints and due dates will occur. Use language that avoids subjectivity, vagueness and interpretation. Be clear and specific. Link outcomes and deliverables to organizational goals. It is important that managers take the time to help staff see the importance of their work functions in relationship to the organization’s goals, mission, products and services. Track performance results. Tracking results allows you to compare how an employee is doing from review period to review period. Schedule ongoing evaluation and revise as necessary. This applies to both ongoing, formal evaluation of an employee’s job performance and the management by results process. Remember to give immediate feedback. In addition to regularly scheduled performance reviews, use every opportunity possible to give feedback to employees. Note: This information is based on “The Manager’s Guide to Compressed Workweeks and Flextime,” published in 1998 by Washington State University Cooperative Extension Energy Program in collaboration with Commuter Challenge and with additional support provided by Washington State Department of Transportation.
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